Syntell: Call Centre Intern


  • Increasing group revenue in accordance with specific targets, through a pro-active sales approach in cooperation with their respective Groups Supervisor;
  • Handling of queries, capturing information and assigning requests accordingly;
  • Ensuring a seamless flow of information and cooperation with all departments;
  • Taking inbound calls and assisting callers and consumers with related requests;
  • Independently solving service and sales related problems;
  • Handling of administrative and special tasks when required;
  • Making Outbound calls to consumers and responding to emails;
  • Meeting daily targets & KPI’s as defined for each activity;
  • Selling accurate information over the telephone and via email tools;
  • Adhering to all scripts and processes;
  • Research via Internet searches if required and;
  • Ad hoc tasks as may be requested from time to time.


  • Fluent in English, both verbal and written;
  • Good Understanding of computer system and standard software including Microsoft Office;
  • Proven customer service and sales skills and;
  • Debt Collecting experience (advantageous)
  • NQF Level 5 (Compulsory)


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