Description
- Increasing group revenue in accordance with specific targets, through a pro-active sales approach in cooperation with their respective Groups Supervisor;
- Handling of queries, capturing information and assigning requests accordingly;
- Ensuring a seamless flow of information and cooperation with all departments;
- Taking inbound calls and assisting callers and consumers with related requests;
- Independently solving service and sales related problems;
- Handling of administrative and special tasks when required;
- Making Outbound calls to consumers and responding to emails;
- Meeting daily targets & KPI’s as defined for each activity;
- Selling accurate information over the telephone and via email tools;
- Adhering to all scripts and processes;
- Research via Internet searches if required and;
- Ad hoc tasks as may be requested from time to time.
Requirements
- Fluent in English, both verbal and written;
- Good Understanding of computer system and standard software including Microsoft Office;
- Proven customer service and sales skills and;
- Debt Collecting experience (advantageous)
- NQF Level 5 (Compulsory)
