KDO Group: Call Center Agent

Job Description 

  • To effectively sell life assurance products telephonically
  • To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
  • To accurately identify needs by asking effective questions and listening attentively
  • Match benefits accordingly and demonstrate how a product satisfies the needs
  • Gain commitment to recommended action to handle objections and overcome them with ease
  • To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
  • Action all customer requests and retain existing customer.
  • Achievement of SPA (Sales per agent) as communicated in the SLA
  • Achievement of talk time targets, conversion and first collection as laid down in the SLA
  • Adherence to the script to ensure that the quality levels as set down are achieved accordingly
  • Adherence to all related legislation within the financial services sector
  • Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
  • Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded



  • Matric
  • Post Matric qualification
  • RE (added advantage)
  • Insurance Industry understanding
  • FAIS Accredited
  • Cold calling experience (preferred)
  • One year Call Centre experience in sales environment
  • Financial services experience preferable ·

Salary: from R3,500.00 per month

Closing date: 15 October 2021



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