Job Description
- To effectively sell life assurance products telephonically
- To use appropriate interpersonal styles and communication methods to gain acceptance of our products from prospects
- To accurately identify needs by asking effective questions and listening attentively
- Match benefits accordingly and demonstrate how a product satisfies the needs
- Gain commitment to recommended action to handle objections and overcome them with ease
- To resolve all incoming queries effectively and efficiently thus ensuring customer satisfaction
- Action all customer requests and retain existing customer.
- Achievement of SPA (Sales per agent) as communicated in the SLA
- Achievement of talk time targets, conversion and first collection as laid down in the SLA
- Adherence to the script to ensure that the quality levels as set down are achieved accordingly
- Adherence to all related legislation within the financial services sector
- Minimize sales cancellations by ensuring that the needs are identified accordingly and adherence to script
- Ensure that all disclosures required by law are made known to the prospect prior to the sale being concluded
Qualifications
- Matric
- Post Matric qualification
- RE (added advantage)
- Insurance Industry understanding
- FAIS Accredited
- Cold calling experience (preferred)
- One year Call Centre experience in sales environment
- Financial services experience preferable ·
Salary: from R3,500.00 per month
Closing date: 15 October 2021
