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Lancet Laboratories: IT Service Desk Intern

Job Summary:
A Service Desk Intern is a student employee that assists the Service Desk Team provide quality technology support under the direct supervision of a senior Desktop Support Engineer or Service Desk Engineer. 
Provides desktop support for the Practice ensuring all system users equipment is functional as per departmental and organisational requirements. 

Minimum Criteria Required:
Grade 12 
Relevant IT Certificate or studying towards an IT qualification 

Experience:
3 to 5 years relevant experience 

Relevant Job Knowledge:
Key Performance Areas:

  • Checks all allocated tasks to determine workflow for the day
  • Executes tasks in order of importance as indicated by supervisor
  • Captures progress and completion report so that supervisor can update status to management
  • Provides basic instruction on usage of hardware and software to system users
  • Continuously checks for new tasks on Meditech and assess level of attention required for attending to new tasks.
  • Prioritises new tasks logged based on urgency and level of attention and allocate and route resources to ensure appropriate attention and optimal use of resources.
  • Follows-up on existing and outstanding tasks to ensure successful completion and upon completion signing off on system.
  • Accept technical support emails and calls to the IT Department and log.
  • Forward technical support issues that cannot be addressed by the Service Desk to the appropriate

group. 

  • Troubleshoot and resolve end-user hardware, operating system, and software-related problems, basic network and server access problems for end-users, issues with WAN, VLAN, firewall, VPN, etc. Remotely from the service desk.
  • Assists the Service desk team to deliver technology support, deployment of new equipment, software installations, collecting of the equipment, inventory, and printer issues.

Competencies:
Ability to use own initiative 
Communication 
Planning and organising 
Time management 

Remuneration:
Compensation is commensurate with qualification and experience level. 

PLEASE NOTE 

  • Closing date: 9/30/2021 12:00:00 AM

APPLY ONLINE HERE