Belmond Management: Front Office Agent

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  • Post published:Sep 27, 2021
  • Post category:Jobs

Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Front Office Agent to join the team.

  • Perform all check-ins and check outs of hotel guests as per the standard policy and procedure of the hotel.
  • Attend daily briefings & follow up on any pending items.
  • Ensure that all department & guest reports, dockets and correspondence are completed accurately and punctually.
  • Ensure all takings for the day are correct, balanced and banked according to Company policy and procedure.
  • Check the daily arrival list to have detailed information regarding arrivals and room requirements.
  • Be aware of all VIP’s – both in house and arrivals.
  • Ensure that you adhere to the Leading Quality Assurance standards for Front Office.
  • Carry out any other functions and responsibilities as directed by the Front Office Management to ensure the smooth running of the front desk.
  • Stay up-to date about room rates, current promotions, offers and packages.
  • Ensure that long stay and regular guests are acknowledged and their preferences are actioned and retained for future stays.
  • Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
  • Assist with recommending activities and restaurants to guests when the Concierge team are unavailable.
  • Provide support and coverage to all areas of the Front of House division as required.
  • Communicate any relevant guest feedback.
  • Ensure you follow the departmental policies and procedures in compliance with GDPR and PCI. 
  • Assist with Guest Services duties as and when required.
  • Provide information about hotel amenities and promote hotel services and ensure you stay self-informed on what activities are available in the city and surrounds.
  • Assist with Food and Beverage reservations coverage as and when required.


  • Diploma / Degree from a reputable hotel school.
  • 1 to 2 years’ experience in Front Office or similar role within a luxury hotel environment.
  • Experience with hotel reservations software – advantageous.
  • Strong verbal and written communication skills.
  • Good organisational and time management skills.
  • Proficient in MS Office and Opera knowledge advantageous.
  • Excellent customer service skills.
  • Strong mathematical skills.


Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events