Tracker: Operator – Monitoring Call Centre


Tracker requires the Services of an Operator in the Monitoring Control Centre based at our Head Office in Johannesburg. This position requires a candidate who is committed to delivering extra ordinary customer service as well as conscious about our customers and their vehicle safety. The ideal person will also be responsible for ensuring effective customer liaison interactions and dispute resolution. The ideal person should be able to work shifts of 12 hours, be committed and dedicated and work in a highly disciplined environment.

Job description

  • Effective customer liaison and query resolution
  • Excellent listener, able to analyse and interpret information
  • Accurate and timeous communication and follow through on all events & calls received.
  • All reasonable ad hoc duties requested by the line manager
  • Ensure Customer Service Standards are maintained, and problems solved in a professional manner
  • Ensure all your administrative and shift duties are accurate and complete
  • Capable of recognising the need for action, considering possible risks and taking responsibility for results
  • Capable of making decisions timeously and taking responsibility for the consequences
  • Capacity to plan, organise and control own work environment by setting appropriate priorities and achieving set objectives within a given time frame
  • Capacity to identify and respond to the needs of customers timeously
  • Capacity to instil an ethic of quality and consistency in self and others
  • Capacity to clearly present information, either written or verbal
  • Ensuring the optimal alignment of employee behaviour with the organisation’s vision and values
  • Fostering a performance culture by creating a framework to achieve the desired performance behaviours and goals
  • Capacity to foster trust and create the emotional intelligence on how to deal respectfully and understandingly with others
  • Capacity to regulate and manage one’s emotions in a healthy and productive manner
  • Resilience to stress in appropriately balancing these various pressures to maintain stable performance

Minimum requirements

  • Grade 12 or an equivalent NQF level 4 Qualification
  • 2 years’ experience in customer service delivery industry
  • Call centre experience will be an added advantage
  • Proficiency in MS Office.
  • Grade C PSIRA registration would be an advantage
  • Must be able to work shifts, have a driver’s license and own/reliable transport

Values and Behaviours

  • Open communication with honesty and integrity is essential
  • Punctual

Closing date: 02 October 2021


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