Tracker: Operator Network

  • Post author:
  • Post published:Sep 18, 2021
  • Post category:Jobs


Tracker requires the services of an Operator Network in our Technology Department. The successful candidate will be expected to monitor critical IT Systems and to ensure that systems are always operational and provide 1st line user support to users afterhours. Should you be interested in this challenge and meet the job requirements, please forward your application before the closing date.

Job description

  • Adherence to SLA for internal/external customers
  • Ensure compliance of calls logged against the call logging process
  • Reporting and escalation of incidents as per agreed procedures and processes
  • Production systems, Databases and services ea. Linux, Windows, SQL Databases, Oracle
  • Infrastructure Hardware ea. Servers, Firewalls, Switches, Wireless Access Points
  • Environmental monitoring in network rooms and call center ea. Aircons, Flood detection, smoke and fire
  • Daily physical checks of all the equipment in the server room
  • Maintenance on monitoring system

Minimum requirements

Experience, qualifications and competency requirements: 

  • Relevant IT qualification (Required)
  • ITIL V4 Foundation (required)
  • Incident Management certified (Required)
  • A (Advantage)
  • N (Requited)
  • 3 Years’ Experience in IT and customer service desk related work environment
  • Analytical Thinking
  • Judgment
  • Time Perspective
  • Initiative
  • Decisiveness
  • Planning, Organizing & Control
  • Verbal Communication
  • Written Communication
  • Team Work

Closing date: 23 September 2021