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Momentum Metropolitan: EAP Telephone Clinician x 5

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  • Post published:Sep 13, 2021
  • Post category:Jobs

ROLE PURPOSE 

Taking inbound calls coming into the EAP support line. Managing and responding to all electronic requests for assistance. Conducting a comprehensive clinical assessment and identifying a suitable treatment plan and Implementing the treatment plan through a series of telephonic counselling sessions. 

WHAT YOU’RE GOING TO DO 

Receive and screen all incoming calls from eligible clients. 

Assess client needs, detect high risk and sensitive cases, and provide immediate containment and intervention. 

Conducting a thorough and comprehensive assessment of the clients’ presenting problems. 

Develops a comprehensive service plan for each case based on needs assessment 

Establishing and maintaining a supportive counselling relationship. 

Recommend or refer individual clients to an appropriate external resource for further intervention where clinically appropriate. 

Provide follow-up and after care services for all clients. 

Managing all information related to client cases and answering any questions clients may have. 

Input of clinical data into the case management system 

Manage cases referred to external service providers, including following up with providers for case feedback 

Develops and maintains a comprehensive referral system for the purpose of referring clients to additional services. 

WHAT YOU’LL NEED:
Qualified social worker, psychologist or HPCSA registered counsellor 
Min 1 years’ experience as a counsellor outside of internships, in a formal therapeutic role
Fully competent with Microsoft suite applications and programs and up to date with current general digital technology 
Experience in EAP, corporate wellness services and or counselling call centre environment is advantageous 
Proficiency in multiple South African languages is advantageous 

WHAT COMPETENCIES YOU’LL REQUIRE 

Excellent communication and interpersonal skills in alignment with global counselling standards 
Strong therapeutic, conceptual framework and clinical skills to efficiently and quickly understand client’s needs and provide effective interventions 
Effective and professional responses to all client inquiries, concerns and complaints 
Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries in relation to clients Effective and professional responses to all client inquiries, concerns and complaints 
Ability to work within a team and take instruction and supervision from management 
Good self-care and accountability for one’s own level of resilience 
Effective and professional responses to all client inquiries, concerns and complaints 
Appropriate levels of empathy, care and warmth balanced with firm therapeutic and ethical boundaries in relation to clients 

ADDITIONAL INFORMATION 

Shortlisted candidates will be subjected to the following statutory checks: 
Credit 
Criminal 
Qualifications 
References 

LOCATION 

Centurion, Gauteng 

Closing date: 13 September 2021

APPLY ONLINE HERE