Tracker: Agent-Customer Service

  • Post author:
  • Post published:Sep 4, 2021
  • Post category:Jobs


Tracker requires the services of Customer Service Agents in the Customer Services department based at Tracker Head Office in Johannesburg.

Job description

·        Contribute towards maintaining a departmental Abandonment Rate and Service Level according to the company standards.
·        Accurate capturing of data and updating of client information while speaking with the client.
·        Ensure that Customer Service standards are maintained in a highly pressurized environment.
·        Meet targets as per Key Performance Agreement.
·        Follow up on client’s outstanding queries.
·        Accurate record keeping of statistics as per stipulated guidelines.
·        Effective utilization of the post call service rating system

Minimum requirements

·        Matric passed with University exemption – attach Matric certificate.
·        Mathematics SG / Mathematics Literacy passed in matric with a minimum of 60% OR 50% for Mathematics HG)
·        3-4 years working experience.
·        Minimum of one year working experience in a Customer Service Inbound environment which includes dealing with a variety of queries and complaints.
·        Tertiary qualification will be an advantage.
·        Technical, Financial and Credit Control background would be an added advantage.
·        A passion for customer service and a professional attitude at all times.
·        Knowledge of Tracker products and systems would be an added advantage.
·        The ability to cope with a constant changing and pressurised environment.
·        The ability to work in an environment where multi-skilling is required.
·        The incumbent should have excellent interpersonal skills and the ability to pay attention to details.

Closing date: 10 September 2021