Smollan: Sales Consultant-In Store

  • Post author:
  • Post published:Sep 3, 2021
  • Post category:Jobs

Job Summary:

Responsible for selling telecommunications products, including cellular phones and parts, and network managed services, through effective customer engagement and relationship building.

Key Responsibilities and Deliverables:

In-store sales and marketing

  • Cold calling/self-generating leads (in addition to branch leads)
  • Sell telecommunications products and services to both individuals and companies
  • Build market position by locating, developing, defining, negotiating through to effectively closing sales
  • Meet weekly and monthly sales objectives
  • Book and install new lines/bundles/services to meet monthly sales objectives
  • Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
  • Build and maintain strong working relationships with all store staff and management

Effective administration

  • Compile weekly and monthly reports based on customer liaison and sales leads
  • Identify challenges and ensure corrective actions are put in place timeously
  • Ensure relevant reports and figures are completed and delivered to the business within the required timelines
  • Communication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner, etc.
  • Maintain an updated database including all activities, partners, and opportunities with their current status

Customer satisfaction and service

  • Ensure a high standard of customer service levels are maintained at all times
  • Gather feedback from customer complaints, queries and requests and ensure effective resolution
  • Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
  • Keep abreast of current technology trends relevant to the Telecommunications Industry
  • Provide customized, cost-effective solutions addressing client needs
  • Effective client relationship management

Effective self-management

  • Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Demonstrate consistent application of internal procedures
  • Plan and prioritise, demonstrating abilities to manage competing demands
  • Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Key Competencies

  • Organisational commitment
  • Teamwork and collaboration
  • Relationship building
  • Agility
  • Performance and results driven
  • Continuous growth & improvement
  • Resilience & stress management
  • Service Excellence
  • Analysis & problem solving
  • Sales orientation
  • Quality and detail excellence
  • Communication

Minimum Qualifications:

  • Relevant Diploma at NQF level 5

Minimum Experience:

  • 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry

Knowledge, Skills & Abilities:

  • Sales and Marketing knowledge
  • Customer Service Skills
  • Effective administration and communication skills
  • Computer Literacy – MS Office