Job Summary:
Responsible for selling telecommunications products, including cellular phones and parts, and network managed services, through effective customer engagement and relationship building.
Key Responsibilities and Deliverables:
In-store sales and marketing
- Cold calling/self-generating leads (in addition to branch leads)
- Sell telecommunications products and services to both individuals and companies
- Build market position by locating, developing, defining, negotiating through to effectively closing sales
- Meet weekly and monthly sales objectives
- Book and install new lines/bundles/services to meet monthly sales objectives
- Provide relevant feedback on competitor and promotional launches to management and relevant stakeholders
- Build and maintain strong working relationships with all store staff and management
Effective administration
- Compile weekly and monthly reports based on customer liaison and sales leads
- Identify challenges and ensure corrective actions are put in place timeously
- Ensure relevant reports and figures are completed and delivered to the business within the required timelines
- Communication and upkeep of knowledge of promotions/out of stocks/products/delivery date planner, etc.
- Maintain an updated database including all activities, partners, and opportunities with their current status
Customer satisfaction and service
- Ensure a high standard of customer service levels are maintained at all times
- Gather feedback from customer complaints, queries and requests and ensure effective resolution
- Identify, contact and build relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain appointments
- Keep abreast of current technology trends relevant to the Telecommunications Industry
- Provide customized, cost-effective solutions addressing client needs
- Effective client relationship management
Effective self-management
- Maintain open and effective lines of communication throughout the organization to maintain a sense of teamwork, enthusiasm, pride, and quality workmanship
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Key Competencies
- Organisational commitment
- Teamwork and collaboration
- Relationship building
- Agility
- Performance and results driven
- Continuous growth & improvement
- Resilience & stress management
- Service Excellence
- Analysis & problem solving
- Sales orientation
- Quality and detail excellence
- Communication
Minimum Qualifications:
- Relevant Diploma at NQF level 5
Minimum Experience:
- 2-3 years’ experience in Retail Sales Environment, preferably within the Telecommunications Industry
Knowledge, Skills & Abilities:
- Sales and Marketing knowledge
- Customer Service Skills
- Effective administration and communication skills
- Computer Literacy – MS Office
