The purpose of the Team Leader: Direct Sales is to lead, supervise, coach and mentorhigh paced outbound Contact Centre Agents in conjunction with the Contact Centre objectives and as such establishing excellent and consistent standard of service and compliance from the Agents.
The Team Leader will create an affective support team and cultivate strong business relationships within the Altron Bytes People Solutions functions, amongst both internal and external stakeholders and as such ensuring that all SLAs are met and/or delivered all the time every time.
The Team Leader is required to manage the performance of the individuals in his/her team through daily interactions, statistical analysis and call monitoring. This includes providing appropriate coaching and development techniques to ensure enhancement in performance and development of everyone. In addition, the Team Leader is required to assume a supportive/nurturing role and build rapport with each team member to optimise performance and productivity.
Skills and Experience
- NQF4 (Matric ) minimum
- Team Leader Learnership (internal) qualification essential
- Minimum of 2 years Outbound sales experience
- Minimum of 1 year Team leader experience
Closing date: 07 September 2021