FirstRand: Call Centre Agent I

  • Post author:
  • Post published:Aug 27, 2021
  • Post category:Jobs
  • purpose: To action incoming or outgoing customer calls, electronic communications and queries as per agreed standard operating procedures to ensure customer needs and business objectives are met.experience and qualifications
    • Minimum Qualification – Grade 12
    • Preferred Qualification – Relevant Diploma
    • Experience – 1-3 years Call Centre Agent Experience
    • Person must not be an unrehabilitated insolvent
  • additional requirementsresponsibilities
    • Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
    • Demonstrate teamwork as a valued team player
    • Assess own performance through seeking timely and clear feedback and request training where appropriate
    • Contribute to innovation by finding faster and more accurate ways of working
    • Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation
    • Build and maintain stakeholder relationships
    • Address customer needs in order to meet or exceed customer expectations
    • Act responsibly with work related resources to contribute to cost containment
    • Resolve customer queries received through inbound calls
    • Answer inbound calls in the eBucks call centre to provide product and service information to customers

Closing date: 31 August 2021