Clicks Group: Call Centre Consultant

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  • Post published:Aug 27, 2021
  • Post category:Jobs


We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors (UPD). The role will be based at Lea Glen, Roodepoort and will report to the Call Centre Supervisor.

Job description

Job Purpose:

  • To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.
  • Receive and promptly answer incoming customer calls.·
  • Capture customers’ order accurately and timeously on to the UPD on line.·
  • Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets.·
  • Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.·
  • Comply with Good Wholesale and Distribution practice;
  • adhere to UPD SOP’s during the process of answering the customers’ calls.·
  • Record, rectify and report errors to the Manager at the end of each cut-off.·
  • Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines

Minimum requirements

Experience and Education:

  • Matric or NQF Level 4·
  • Minimum 2 years in a customer Service related environment·
  • Pharmaceutical Distribution experience.

Job related knowledge and skills:

  • Knowledge of Microsoft Word, outlook and Excel.
  • Excellent communications skills and telephone etiquette.·
  • Good Knowledge of contact centre procedures.

Competencies required:

  • Adhering to Principles and Values·
  • Presenting and Communicating Information·
  • Delivering Results and Meeting Customer Expectations·
  • Coping with Pressures and Setbacks·
  • Working with People

Closing date: 03 September 2021