Fidelity Services Group: Armed Response Area Manager

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  • Post published:Aug 13, 2021
  • Post category:Jobs


The incumbent will be responsible to ensure the efficient and effective management of the Operations within the specific area whilst upholding the Company policies and procedures.


  • Matric / Grade 12
  • PSIRA Registered – Grade B (Armed Response Certification)
  • Valid Firearm Competency with working knowledge of the Firearms Act
  • Valid Code 08 Driver’s License with own reliable transport
  • Management Experience advantageous (minimum 5years)
  • Computer literacy with advanced knowledge of the complete Microsoft package
  • No criminal record

KEY PERFORMANCE AREAS (not inclusive):

  • Standard Operating Procedures:
    • To ensure that the Standard Operating Procedures are adhered to at all times
    • To ensure that the disciplinary code is adhered to at all times
    • To ensure that all agreed upon targets are met in terms of performance
    • To interact with community groups and neighbourhood watches within the areas / hub.
    • To ensure that regular patrols are conducted for visibility in the area
  • Reaction / Response Times:
    • Conduct daily checks to ensure that reaction times are being adhered to
    • Provide feedback on the reaction times and ensure corrective action is taken
    • Investigate and reduce long response times
  • Client Liaison:
    • Investigate and address all client queries received
    • Provide telephonic assistance with any concerns or complaints from clients
    • Provide feedback to clients and management where necessary
  • Staff Turnover:
    • To ensure that staff turnover is managed and kept to the minimum
    • To maintain a high level of discipline among staff
  • Administration:
    • Complete daily absenteeism reports for submission to management
    • Complete and update of daily registers and shift rosters
    • Assisting with ad-hoc projects and tasks as and when required
    • General administrative duties as required
  • People Management:
    • People management, including all HR related matters as well as staff development
    • Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
    • Identify training and development needs among staff and coach accordingly

Closing date: 19 August 2021