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Samancor: BIS Administrator IT and EA

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  • Post published:Jul 8, 2021
  • Post category:Jobs

PURPOSE OF THE JOB

To provide effective and efficient IT support to the Samancor Chrome business units in the central region.

BALANCED SCORECARD PILLARS, ROLES AND RESPONSIBILITIES:

SAFETY, HEALTH, ENVIRONMENT AND QUALITY

  • Participate and comply with SHEQ requirements (SHEQ Toolbox)
  • Adhere to all related SOP’s, PTO’s and CTO’s as per Training Matrix per position, SHEQ and company standards

CUSTOMERS

Customer Relations:

  • Render the right service first time
  • Maintain and improve relationships with key stakeholders
  • Interact with customers and familiarise yourself with operational concerns and any inherent peculiarities (e.g. SHEQ, ISO, IT issues)

BUSINESS PROCESSES

Policies, Procedures:

  • Adhere to Group IT Policies, Procedures, Standards, Protocols, Work Instructions, Codes of Practice, etc.

IT Systems :

New Systems:

  • Implement and support new IT Systems
  • Implement, control and support PC software (LAN Applications) on the Local Area Network

IT Security:

  • Provide education to users to bring about an understanding of IT security risks
  • Safeguard IT facilities (access control and environmental conditions)

IT Infrastructure:

  • Implement and support new IT Infrastructure (Computers and Networks)
  • Ensure compliance to Group standardisation of Hardware/Software for Samancor Chrome

System Support:

  • Maintain IT infrastructure availability and performance
  • Provide a 24 hr support function to end-users – Standby duties
  • Liaise with service providers as required
  • Monitor outstanding incidents on a regular basis
  • Deal with or escalate IT operational problems that have been escalated from the outsourced service provider

Data availability:

  • Maintain the Asset Control Register and related asset systems
  • Control the documentation for all IT networks and equipment
  • Coordinate repairs of IT equipment (3rd party vendors)

Procurement:

  • Assist with requisitions, Service Entry Sheets and Invoicing process
  • Receive IT equipment and assist with receiving process
  • Obtain quotes
  • Liaise with vendors
  • Assist with order process and follow-up

Administration:

  • Conduct general administration in the IT Department (Filing, records, etc.) and general housekeeping

WORKPLACE COMPETENCIES:

Skills:

  • Maintain health, safety and security within the internal environment
  • Demonstrate appropriate customer care in the context of IT support, according to a Service Level Agreement
  • Use computer technology to research a computer topic
  • Apply the principles of supporting users on a local area network
  • Operate a corporate computer system
  • Support Access control systems

Minimum qualifications:

  • Grade 12 / N3 (Maths / Science)
  • Relevant IT Qualification / Certification (e.g. A+, N+ or equivalent)
  • 1 Year relevant technical certificate
  • 3 years’ relevant experience

Additional qualifications:

  • Microsoft Desktop environment as well as Microsoft Network environment
  • TCPIP
  • MCSE

Closing Date: 12 July 2021

APPLY ONLINE HERE