Clicks Group: Receptionist

Clicks Group: Receptionist

  • Post author:
  • Post published:Jun 5, 2021
  • Post category:Jobs

Job description

Role Purpose:To manage the reception area and providing administrative support in order to ensure that customer needs are met in a professional, effective and efficient manner. Role Objectives:Receiving Clients as per the set SOP,

  • Greet visitors appropriately
  • Determine visitor needs in a professional manner
  • Maintain visitor register
  • Offer refreshments to visitors where appropriate
  • Direct visitors to correct person
  • Ensure back up when absent from reception desk

Answer Phone Calls

  • Answer and address incoming phone calls in a timely and polite manner
  • Clearly determine the purpose of the call
  • Deal with queries and provide correct information
  • Forward calls to appropriate person
  • Take and deliver messages accurately and completely

Manage Mail

  • Sort and distribute incoming mail
  • Prepare outgoing mail for pick-up or courier
  • Organize courier deliveries

Administration/Clerical Support

  • Perform day to day administrative functions e.g. ordering of stationary, collating data 
  • Maintain equipment and report any malfunctions e.g. KABA, Turnstile report etc
  • Book meeting rooms and sending booking confirmation to participant 

Minimum requirements

Experience and Education:

  • Matric or NQF level 4
  • Contact Centre or Telephony Etiquette Certificate desirable
  • Minimum 1 year relevant customer service experience
  • Minimum 1 year switchboard / receptionist experience

Job related knowledge 

  • Front desk support or Office administration
  • Knowledge of computers and relevant software applications
  • Knowledge of customer service principles and practices

Competencies Required:

  • Effective communications skills – oral & written
  • Computer skills including the ability to do spreadsheet and word processing
  • Time management skills
  • First Call resolution

Closing date: 11 June 2021