Sanlam: Helpdesk Support Administrator

  • Post author:
  • Post published:May 6, 2021
  • Post category:Jobs
Sanlam-logo – Kapitalbiz consulting

What will you do?

  • Provides helpdesk support service.
  • Investigates hardware and software issues telephonically.
  • Analysing and solving problems.
  • Ensuring customer satisfaction.
  • Log calls received with the IT helpdesk.
  • Escalate old and unsolved calls within the department.
  • Ensure that call category is appropriate to the call description.
  • Provide quality support on incidents and escalations.
  • Basic troubleshooting abilities.
  • Analysing and interpreting the requests from customer and calls.
  • Ensure the quick resolution of faults for the user and/or keep client updated on the progress in relation to the resolution of the fault.
  • Addressing issues logged by Clients.
  • Tracking and updating logged requests.
  • Service Desk / Server / Desktop Support.
  • Troubleshoot Hardware and Software issues around technologies. 

What will make you successful in this role?

  • Matric/ Grade 12
  • 1 Year or more experience in technical support environment
  • Technical troubleshooting experience 
  • 1 year to 3 years’ Service Desk or Call Centre Experience preferably at an ISP or software support environment 
  • Knowledge and experience of insurance and intermediary business. 
  • Sound knowledge of the Financial Advisory and Intermediary Services Act (FAIS) would be a distinct advantage 

Qualification and Experience

Grade 12 with 1 to 2 years related experience.

Knowledge and Skills

Processing transactions and conduct simple calculationsData collection and analysisRecord keeping, filing and maintenance of databasesMaintain work standards and quality verification

Personal Attributes

Plans and aligns – Contributing dependentlyCommunicates effectively – Contributing dependentlyAction orientated – Contributing dependentlyOptimises work processes – Contributing dependently