Mimecast: Managed Services Engineer

 

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Qualifications

Essential Skills and Experience:

  • Experience managing customer facing implementations of 3rd party SaaS and IT services
  • Experience with Microsoft, Google Apps or other email platforms
  • Good understanding of internet fundamentals, DNS, network routing, firewalls and email delivery
  • Experience with Microsoft Exchange and Active Directory or other email platforms
  • Excellent verbal and written communication skills that can be used to explain complex technical topics in a clear and straight forward manner
  • Detail oriented individual that enjoys working with customers and the challenge of technical troubleshooting
  • Experience of working with globally diverse customers advantageous
     

Qualifications:

  • Qualification in Information Technology (A+, N+ and MSCA or higher) preferred but not essential
  • Cybersecurity experience is a plus but not a requirement
  • Knowledge of email authentication techniques as SPF, DKIM and DMARC
  • Experience with the general IT administration and support of Microsoft Exchange, Lotus Notes Domino or other e-mail systems
     

Essential Personal Characteristics:

  • Able to work collaboratively within a team environment, whilst driving specific objectives individually
  • Energetic, customer centric, eager to please and friendly
  • Structured with great attention to detail
  • Driven for success and ambitious
  • Adaptable and flexible
  • Pragmatic and tenacious
  • Goal and solutions orientated
  • Passionate about Technology
  • Passionate about learning and self-development
  • Resilient, adaptable and flexible
  • Well spoken, professional and presentable

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