Volvo:Jnr IT Technician & Office Administrator

 

Volvo Group (@VolvoGroup) | Twitter

Position Description

UD Trucks Southern Africa has a one year internship opportunity in the following area: IT
This internship is for a Junior Support Technician / Office Administrator to be based at UD Trucks in Rosslyn 
This person will ensure that IT support requests are managed effectively and responded to in a timely manner, either by completing requests themselves or raising them with our helpdesk where necessary.

 
The successful candidate will have exposure to the following areas within the IT Department:

  • Monitor the internal ticketing systems. 
  • Escalate support requests to Senior Support Specialist when they cannot be completed them.
  • Setup of new computers.
  • Monitor responses to requests raised with Helpdesk, provide remote- support and respond to any queries in a timely manner. 
  • Ensure tickets are completed in accordance with the appropriate Service Level Agreement. 
  • Provide telephone and email support to customers. 
  • Support the in-house IT team with basic requests (ie. Changing printer toner, replacing cables, setting up projectors, moving computers etc.).
  • Maintain our high standards particularly regarding customer communications and response times.
  • Maintain an up-to-date knowledge of current operating systems and standard software packages, including Microsoft Windows platforms.
  • Directs office activities and functions to maintain efficiency and compliance with company policies.
  • Oversees telephone services, email correspondence, and mail distribution.
  • Assists in purchase orders and invoicing


Key Competencies:

  • Problem solving ability
  • Attention to detail
  • Ability to Work Without Supervision
  • Strong Record Keeping Skills
  • Flexibility
  • Reliability
  • Team work

Education:

  • IT Degreediploma or Equivalent
  • MCSE, A+, N+; are preferable but not essential
  • Experience with Microsoft operating systems, including installation and configuration.
  • Knowledge and understanding of standard office software packages
  • Excellent written and oral communication.

Last application date

15-Mar-2021

APPLY ONLINE HERE

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