Sun International: Learnership Programme


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Job Purpose

To provides unemployed people with a qualification in Gaming Operations. This then increases their chances for job opportunities. The programme is accredited and the learner will exit with an NQF qualification.

The learners should be committed to undertake the programme for a 12 months period.

At the end of the programme, candidates will have gained workplace exposure in the gaming industry which will increase their chances of employment.


  • Matric certificate or Equivalent NQF 4 qualification
  • Valid South African ID
  • English Passed


previous experience is an advantage

Skills and Knowledge

  • Ability to work shifts that meet operational requirements
  • Mobility and ability to move around as per job requirements (ability to stand while working for long periods of time)
  • Vision, hearing, speaking and literacy
  • Ability to mentally calculate large numbers
  • Ability to use basic computer application skills in the context of their own job
  • Managing risk
  • Customer service orientation
  • Communication
  • Emotional resilience
  • Attention to detail / quality orientation
  • Willing to work in a smoking environment

Key Performance Areas:

  • Successful Gaming (Key) License application
  • Willing to commit to and undergo a 12 month Learnership inclusive of theoretical and practical components

Prepared Work Area

  • Check work area and ensure all equipment is functioning and ready for service
  • Check cleanliness of own section or station
  • Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

  • Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
  • Interact with guests and provide professional service standards and relevant solutions
  • Identifies customers and understand their preferences
  • Educate customers on business unit facilities, products and current promotions
  • Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Count Administration

  • Clear slot machines on days that count will be performed
  • Conduct a count for the day
  • Capture of data into the system
  • Report on any suspicious transactions
  • File documentation
Closing date: 14/02/2021

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