NetSuite Support Specialist



Position Type


Permanent – Full Time


This role will provide an exciting challenge for a world class individual who wants to stand out in an entrepreneurial environment.
About Mimecast
Founded in 2003 in London by Peter Bauer and Neil Murray, Mimecast is a Nasdaq Listed business with 10 offices around the globe including Johannesburg, Cape Town, London, Boston, San Francisco, Jersey, Chicago, Dallas and Melbourne. Mimecast is a truly multinational business with a wide array of opportunities for the right people. 
Not many people can say that they work for a business that has achieved such staggering year on year growth as well as so many prestigious industry awards which highlight and recognize this growth as well as Mimecasts’ stability and forward thinking approach to email. We’ve worked hard to thoughtfully build great products that truly address critical business needs. And we’re proud to be recognized by thought leaders in the technology community for all that we’ve accomplished. Some of our awards include being awarded the Network Security Award At Computing Vendor Excellence Awards (2016), named Security Vendor Of The Year at The CRN Channel Awards 2015, ‘Best Customer Service’ in the Excellence Awards section of the 2015 SC Magazine Awards Europe (we were also a finalist in the ‘Best Email Security Solution’ category), and named ‘Cloud Specialist Vendor Of The Year’ at The CRN Channel Awards 2014, to name a few.
We understand that success is built on our people and therefore we take hiring very seriously. Only people that represent our passion, energy and commitment to the big picture will be considered for a rare spot in this company that is genuinely going somewhere and fast. 
To ensure continued accelerated growth we are looking for brilliant people to join our super charged Team where your energy and commitment will have a direct effect on your own value creation.  To be successful you need to be excited by the opportunity to apply your progressive knowledge and thinking as well as by the opportunity to continually stretch and learn.  You will not be ‘a number’ so with that comes greater responsibility and commitment.  Be ready to operate at full capacity!
Check out our website for further information about Mimecast and the other job opportunities available.
About the role
The NetSuite Support Specialist will be the eyes and ears of NetSuite and will work within the burrows of NetSuite to ensure that information and the way our users are using the system can be communicated back to our support team. To be completely effective, a good understanding in NetSuite as a system is needed.  The specialist will need to understand our internal business process in order to form a solid link between support, our users and the NetSuite team. The NetSuite Support Specialist will join our global team, supporting users locally in South Africa and remotely in Australia, the UK and US.  The individual will be the lead support contact for NetSuite in South Africa and champion NetSuite in a positive manner at all times.


Who we are looking for:
The successful candidate will be:
  • Able to work collaboratively within a team environment
  • Adaptable and flexible
  • Neat and presentable
  • Excellent verbal and written communication skills
  • Excellent problem solving skills / adept at providing a workaround
  • Experience of supporting customers remotely
Key Responsibilities:
  • Support our users in their everyday tasks ensuring the system is enabling Mimecast employees to perform to their best.
  • Support and trouble shoot issues by being an integral part of our NetSuite team.
  • Support and manage functionality for business processes and work closely with the CRM developers and departmental leaders in a clear, concise manner.
  • Be the first point of contact acting as lead support and champion our systems in North America in a positive manner at all times.
  • Fully engage with users by having a strong supportive presence. Ensuring availability within office hours.
  • Must be personable with the ability to fully understand users’ needs and communicate these effectively back to the London, U.K. NetSuite Development Manager and the NetSuite team in a clear, concise manner .


Essential Skills and Experience:
Within this corporate IT environment you will be required to have:
  • At least 2 years’ experience in NetSuite is required.
  • Must be personable, have good organizational and communication skills along with a sense of urgency.
  • Be able to quickly understand different processes within a large complex system.
  • Ability to manage NetSuite’s support queue ensuring all SLA’s are met.
  • Must be able to provide immediate responses to all of our internal users.
  • Strong communication skills and the ability to multi-task and self-prioritize.
  • BSc degree in computer science or information technology is preferred but not required.
Please note that only candidates with the required skills and experience should apply.
If you do not have a response from us within 2 weeks of your application, please deem your application unsuccessful.  We wish you all the best in your career search.

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